Activity Analysis
Activity Analysis is a simple service design method that will allow you to see more from your program and service outputs and outcomes.
Design
Perspective Taking: The Power of Ten
This simple technique can enable you to forecast and see new connections and innovate better through increments of ten.
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7 Questions to Evaluate Design Thinking
Seven questions to help you evaluate the impact of design thinking on your learning, not just your products and services.
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Innovation Design Quality Control
You want and need help in transforming your organization or business line and are seeking a consultant to help you. What should you look for? Let’s look at questions and issues you may want to consider when starting an innovation journey. We break it down into three (plus) areas: Design research and foresight, service development,
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Personas: Visualizing Your Audience & Customer
When we design any service or product we are creating it with someone in mind. Personas are a design-oriented approach that can enable us to envision this ‘someone’ – our markets – to better design our products and services for them. Whether it is a new software product, a grant-making project, a collaborative initiative, or
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