In any innovation project, there is a need to set the starting point so you know where you’ve come from in understanding where you are and where you are going to. We’ve often referred to this as setting a baseline. Another way to frame this is about setting the stage for what’s to come — […]
By looking at not only what you do but how often and persistent your efforts are you will later be able to assess how your organization adopts, builds, and benefits from a culture of innovation.
Persistence: The Innovation Process Outcome Read More »
Anyone working in design or consulting knows that no amount of advice will guarantee action with your clients or colleagues. Great, thoughtful designs are important to success yet are not guarantees for adoption. What is critical above all is that designs inspire people. Without inspiration and excitement, there is no action. Designer Bruce Mau came
Inspiration As Outcome Read More »
Activity Analysis is a simple service design method that will allow you to see more from your program and service outputs and outcomes.
Police (and some parents) know the secret to spotting a lie in a story: ask someone to repeat that story backwards. As it turns out, it’s a lot easier to concoct a false story going forward than it is backward because of the way we logically connect events in our heads. This same technique can
Narration Interrogation Read More »
